Convenient, frustration-free communication, real time with live chat or asynchronous with SMS and messaging apps. Messages are delivered directly to the customer.
Customer can change channels as needed, move the conversation from live chat to Facebook Messenger, switch to Voice, then go back to Messenger or SMS.
Agent works with an aggregated case feed - every message from each channel appears in the existing support desk, and is appended to the relevant ticket. No multitasking!!
All communication stays in one place. Context is maintained within the case regardless of what channel the customer chooses. Messages from multiple channels stay in one case feed.
69.9% of consumers prefer to engage with companies via messaging instead of email
85% of consumers want to get messages from brands and answer using the same channels
66% of consumers prefer to reach brands through messaging, mostly SMS and Facebook Messenger
AssistHub enables efficient communication between customers and businesses, and is intuitive both for agents and customers.
AssistHub includes web live chat, SMS, and integrates with major messaging app
AssistHub is built to handle enormous amounts of data and support millions of users
Adding AssistHub to the existing support desk is swift and easy, all features instantly available